What if one day you get into work and you realize that your whole network as well as your server went down while your IT service provider is not even available?
Unfortunately, this occurs most of the time. If ever you'll be employed as their new IT service provider, you can perform an audit to know if the server is on its last legs, or if they have backups that are no longer working and if you can see any information. You also have to gather some of the important things like the passwords of their routers, firewalls as well as switches.
But the question is, why do things like this happen? Who can be responsible for this? And is there anything you can do to avoid this from happening?
Why do things like this happen?
Problems like this occur because of so many reasons. It can be insufficient maintenance and also preventive maintenance in the main system like the server and using the untrained IT service providers to name a few.
Who can be responsible for this?
It is normally your responsibility to make sure the constant maintenance of your IT facilities. But if you have quality service provider, they will be the one that should remind you about your network and server maintenance.
What are the things that you can do to avoid this from happening?
Below are some of the steps you can do to make sure this will not happen again in the future:
1. Be sure that your provider records everything and that you also have a copy of those documents or records. Remember to keep those information in case you'll need them in the future.
2. Always ensure that your IT service provider conduct preventive maintenance monthly on your IT facilities. It is safer this way.
3. You must consider outsourcing IT services especially if your business simply can not perform without IT. By outsourcing, you can discuss with your IT services provider Service Level Agreements or SLA so you will be sure that they support and keep your IT infrastructure maintain its high standard and be accountable if something went wrong.
4. You can establish a recovery plan. This will help you know what you can do if your main server or systems fail.
5. Get a tier 1 hardware such as HP or IBM. They are a little bit expensive because it has high quality as plus high class warranty and support.
6. Be sure that the IT service provider you will employ consists of staffs that are very well qualified. Know their background in IT, ask their certifications if they have and also where they have studied.
IT services Phoenix provides all system tune-ups include Malicious program removal services, computer repairs to correct any bottlenecks, and complete system optimization to help your system run at the peak of its capacity.
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